Consumer democracy : Transport for London
Ken Livingstone is a classic example of a "left-wing" politician with right-wing policies. Under his guise as a progressive thinker he has evolved TFL (Transport for London) to a massive ticket collection machine.
To his credit ticket collection has not only increased but the majority of TFL is now working on collecting tickets and issuing fines. This has resulted in great monetary gains for his track record and the organisation.
However you need to ask yourself the following 10 questions to see if his term has had a real effect on the poor business travellers:
- Are trains and buses running better?
- Have platform services improved?
- Are you getting to work faster and safer?
- When you need help, do you find staff to help you at stations?
- Do you feel like an appreciated customer when your ticket is checked several times on multiple locations on a single journey?
- Do you find a seat when you travel?
- Is sweating, pushing people and cursing still part of daily routine?
- Do you feel you are getting value for money?
- Has the price for your ticket decreased?
- Do you like using TFL to get to work or would you prefer any other method instead?
Otherwise please realise that apart from ultra-modern ticket machines, ticket police that treat you like a criminal and more ticket collection offices, there is hardly anything better (if not worse) about transport in London.
Thanks Ken.
Labels: consumer democracy